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karenonlineMy babies LOVE their cat tree but this cheap brand is already falling apart. I will be speaking to the manager at PetSmart tomorrow morning. They WILL be hearing from me.
thunder67Tell the manager what? Lady, it's a cat tree. Buy a better one next time instead of wasting everyone's time.
karenonlineOh so YOU'RE one of those people who thinks the customer is never right?? I have EVERY right to speak to management about a defective product - that's literally their JOB - and frankly your negativity is exactly what's wrong with customer service these days. My cats deserve better. 😤
thunder67Listen lady, your cats don't care about no fancy tree - they'd be just as happy in a cardboard box, so what's the real problem here?
karenonlineOh so you're a PetSmart manager now?? My cats deserve QUALITY and craftsmanship, not some flimsy cardboard nightmare - I didn't spend $89.99 for my babies to live like we're broke, and frankly your attitude is EXACTLY why customer service is dead in this country. 😤
thunder67Lady, you spent ninety bucks on a cat bed and now you're mad? That's what we call a personal problem, not a PetSmart problem.
ky0hnah i feel like if you're paying for something it should actually last more than five seconds 😅 have you had better luck with other brands?
karenonlineHonestly you'd THINK so but apparently PetSmart doesn't care about quality anymore - I've tried literally EVERY brand they carry and they're all garbage, which is why I've already called corporate twice this month about their negligent inventory standards 🙄
thunder67Lady, you called corporate twice in one month over a cat tree? That's what's wrong with this country - too much time on our hands and not enough common sense.